How does renting work?

How can I trust the hygiene or quality of the product?

We take our quality promise very seriously. Our products are dispatched only after they pass our rigorous performance and cleanliness quality standards. For example, furniture such as sofas and mattresses are soap-washed and appliances such as refrigerators and washing machine are thoroughly water-washed and serviced. Well, see for yourself here?

Which documents are accepted in the KYC?

We request for one ID proof and one proof for the current residential address. You may choose any of the following documents. Check complete list here

What is Rent to Own

Rent-to-Own is a program designed specifically to provide highest degree of freedom to our customers. You can try our products by using them on rent and if you love them so much that you can’t live without them, purchase them from us at special discounted prices that are transparent and pre-defined. The choice is yours

Want to know more? See details here

What happens if I want an early termination or extension of my tenure?

If you want to terminate the tenure early, you can request for early termination of the contract by informing us 7 Days prior to your preferred early return date. You will now be billed for the actual rental duration and you will have to pay the remaining amount (or will be deducted from your security deposit). Let’s take an example- Suppose we have two brothers. Amir and Bablu. Amir rents a television at Rs. 700/month for a period of 12 months, whereas Bablu rents the same television at Rs. 800/month for a period of 6 months,

After 6 months, Amir decides he doesn’t want the television anymore. He notifies us a week before and we accept it, no problem. After 6 months, Amir has paid 700*6 = Rs. 4,200 and Bablu has paid 800*6 = Rs. 4,800. A little unfair to Bablu right?

Since the actual rent for a 6 month tenure is Rs. 4,800, we request Amir to match the Amount paid by Bablu. Doesn’t that make it fair for everyone? Hence, even though Amir opted for 12 months and ended up using the product for only 6 months, the rent for a duration of 6 months would apply and Amir simply pays the difference.

What if the product stops working during the rental tenure?

Don't worry, just contact our customer care and we will get the product repaired/exchanged free of cost within 48 hours. However, if the damage is caused due to an error on your part, then you will be charged the cost of repairs.

How do I get the Security Deposit back?

All refunds are made directly to the source of making the first payment. If you had opted for an online payment, the refund is credited back to the online payment source and if you had opted for cash on delivery, we’d request to share your Bank Account details for transferring the refund to your Bank Account from where you could withdraw at will. We do not offer cash refunds as we need time to inspect the returned item.

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Booking a Product | Renting on GrabOnRent | Return and Collection | Security Deposit and Payment | Cancellations & Modifications